A good place to start to help make this differentiation is the license the live casino has. If you scroll all the way down the page, you should be able to find the casino’s license, right at the bottom. If a casino is unlicensed that you can’t really guarantee anything about them at all, including making sure that they’re not a scam and that they will treat you fairly.
It really helps to look at the license, make sure it’s legit, and make sure you understand where it comes from and what it means. One example of a licensing agency that’s respected is the one in Malta.
Good Customer Support
Customer support is one of those things that can leave you feeling good or completely ruin your day depending on what happens. When a customer support team solves your problem or promptly answers your question, using the medium that you like best whether that’s live chat, email, phone or whatever else, it leaves you with a good feeling. This kind of service is critical for a casino’s reputation and good operation.
Any casino that fails to do this is going to be suspect. If you see that they take days to get back to you, give you a flippant answer, or simply a canned response, this is also usually a bad sign.
Taking a look at a casino’s bonuses will often tell you a lot about them. For example, if their bonus is terrible, then they probably don’t have high standards for their customers and making them happy. If their bonus is completely insane and like ten times higher than what other casinos offer, then they are probably lying. Or, alternatively, they are probably going to add so many caveats to the bonus that you have no chance in retaining any of the money after you play through it.
If the casino bonus is small but their restrictions on its use are much more reasonable, that can often be a lot better than the alternative, in other words.
Awards and Certificates
Certificates from antivirus providers can help add confidence into a live casino online. It’s also a good way for you to differentiate between a casino that you feel like you can trust and the rest of them. There are many different kinds of certificates, and it’s worth doing your homework to decide which ones you like the best since they have the characteristics that you value.
The same thing goes for awards. If a live casino earns a prestigious award, then there’s a good chance that they earned it for a reason, especially awards that are chosen from actual players voting. This will go a long way towards helping you understand what the actual character of a casino is and how much its players enjoy it.
Compatibility can help you choose between casinos too. If they have software that works on all the browsers like Chrome, Explorer, Opera and so on, as well as support for mobile play on iPhone and Android, PC and Mac, then this will be a boon for people who have a pet device they desperately want to use.
Overall, it pays to check a casino’s bona fides to make sure they have what you want. Players definitely won’t be sorry that they did, in the end. It pays off.
Lukas is the head author at Casinoble and responsible for all content strategies and what casinos we review.
Lukas has a background of playing poker in the early years of the poker boom in Europe. He became an expert within the online gambling and has been working as an author for several websites.